Powering the Future of Telecom
Gemperts helps telecom operators, CSPs, and network equipment vendors deploy AI across the full value chain — from autonomous network operations and predictive churn management to intelligent customer experience platforms and 5G monetisation. We turn network data into competitive advantage.
50%
Reduction in MTTR
35%
Decrease in churn rate
70%
Contact centre automation
40%
Fraud revenue recovery
25%
Reduction in NOC opex
3×
Faster 5G service launch
Challenges & How We Solve Them
Industry Challenges
Managing and optimising increasingly complex 4G/5G network infrastructure with limited NOC capacity.
Reducing customer churn in hyper-competitive markets with thin margins and high acquisition costs.
Delivering consistent, personalised customer experiences across digital and physical service channels.
Monetising 5G investments by enabling new enterprise B2B use cases and services.
Detecting and mitigating telecom fraud — including SIM swap, wangiri, and interconnect bypass — in real time.
Our Solutions
Building AIOps platforms for autonomous network fault detection, root cause analysis, and self-healing.
Deploying ML-powered churn prediction models with personalised retention offer recommendation engines.
Creating unified omnichannel CX platforms with AI-powered virtual agents and next-best-action recommendation.
Implementing 5G network slicing orchestration and B2B service catalogue automation platforms.
Developing real-time telecom fraud management systems using graph analytics and behavioural AI.
Key Use Cases in Telecom
AIOps & Autonomous Network
ML-based anomaly detection on network KPIs that identifies faults, predicts outages, and triggers automated remediation — reducing NOC workload and mean time to restore (MTTR) by 50%.
Churn Prediction & Retention
Ensemble models trained on usage patterns, billing history, service calls, and NPS signals that identify at-risk subscribers weeks before they churn — enabling targeted, personalised retention offers.
AI-Powered Customer Service
Conversational AI virtual agents handling billing enquiries, plan changes, troubleshooting, and complaints across voice, chat, and messaging — resolving 70%+ of contacts without human escalation.
Telecom Fraud Detection
Graph neural network models that detect SIM swap fraud, wangiri attacks, and revenue assurance leakage in real time — protecting millions in annual revenue from fraudulent traffic.
MEASURABLE IMPACT
Our Impact in Telecom
50%
Reduction in MTTR
AIOps autonomous fault detection and resolution cuts network restore times in half.
35%
Decrease in churn rate
ML-driven retention programmes keep high-value subscribers on network longer.
70%
Contact centre automation
AI virtual agents resolve the majority of customer contacts without human agents.
40%
Fraud revenue recovery
Real-time fraud prevention recovers revenue lost to interconnect and subscription abuse.
25%
Reduction in NOC opex
Automated network operations reduce staffing requirements for routine monitoring.
3×
Faster 5G service launch
Automated slice orchestration reduces time to provision new enterprise 5G services.
OUR REACH
Industries We Serve
Delivering intelligent technology solutions across 12+ verticals — from healthcare to hospitality.
Healthcare and Life Sciences
Retail and E-commerce
Logistics
Banking and Finance
Media and Publishing
Education
Real Estate
Automotive
Manufacturing
Telecom
Energy and Utilities
